Description

Veterinary Referral Coordinator

Thrive Pet Healthcare Specialists

Scottsdale, AZ

Be the Lifeline Between Specialty Care, Clients, and Veterinary Teams

Thrive Pet Healthcare Specialists is seeking a compassionate and detail-oriented Veterinary Referral Coordinator to join our specialty team. In this highly visible role, you’ll be a key point of contact for clients, referring veterinarians, and internal medical teams-helping ensure seamless communication, exceptional service, and continuity of care.

You’ll enjoy the close-knit feel of a specialty hospital with the resources, support, and growth opportunities of Thrive’s nationwide network.

At Thrive Pet Healthcare Specialists, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.

What This Role Is All About

The Veterinary Referral Coordinator plays a critical role in delivering outstanding client service. This position creates a professional, welcoming experience for clients from their first call through follow-up care, ensuring that communication between clients, staff, and referring veterinarians is timely, accurate, and compassionate.

If you’re calm under pressure, organized, empathetic, and thrive in a fast-paced specialty environment, this role may be a great fit.

What You’ll Do

As a Veterinary Referral Coordinator, you’ll support hospital operations and client experience by:

• Answering incoming calls, prioritizing routine vs. emergency cases, and routing appropriately
• Scheduling specialty consultations, procedures, recheck appointments, and follow-ups
• Coordinating communication between clients, specialty veterinarians, technicians, and leadership
• Confirming appointments in advance to ensure attendance
• Taking accurate messages and relaying detailed information to medical teams
• Providing procedure estimates and answering basic questions related to services and fees
• Communicating with clients regarding invoices, medication refills, and patient status as needed
• Gathering and maintaining accurate client and patient information
• Identifying and appropriately addressing client concerns or issues
• Providing referral information for primary care veterinarians and emergency facilities
• Following hospital and OSHA policies, protocols, and communication guidelines

What We’re Looking For

Experience & Skills

• 2+ years of experience in the veterinary field (referral or specialty setting preferred)
• Strong understanding of veterinary services, terminology, and medical workflows
• Excellent interpersonal and written communication skills
• Ability to multitask effectively in a fast-paced environment with frequent interruptions
• Calm, empathetic, and professional demeanor-even in emotional or stressful situations
• Strong attention to detail and organizational skills
• Knowledge of standard medical and business abbreviations
• Commitment to professionalism and compassionate client service

You’ll Thrive Here If You Are

• Warm, confident, and client-focused
• Organized and detail-oriented
• Comfortable serving as the “hub” between multiple teams
• Passionate about specialty veterinary medicine and exceptional service

About the Hospital

Thrive Pet Healthcare Specialists is a 24-hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi-disciplinary approach to veterinary medicine.

Our services include Emergency & Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, and Sports Medicine & Rehabilitation-all under one roof.

We prioritize an emotionally intelligent workplace culture and invest heavily in our people through training, growth opportunities, and a focus on work-life balance.

Located in Scottsdale, AZ, our hospital offers access to hiking, outdoor recreation, nearby national parks, and year-round sunshine-making it an incredible place to build both your career and lifestyle.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including:

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr-ental leave for new pet adoptions
• Backup childcare and elder care support
• FREE CE courses
• Pet care discounts and perks
• Student loan support tools

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.