Description

Advanced Veterinary Care is seeking a Client Care Manager to join our team!

Love of people and exceptional communication skills are essential to success. Must be reliable, detail oriented, and comfortable in a fast-paced, variable environment. Requires the ability to assimilate changes while constantly learning.

Candidate must have:

• Medical or veterinary knowledge
• 3+ Years of management experience
• Flexible availability that may include days, nights, weekends, and holidays
• Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
• Highly organized and above-average attention to detail
• Resourceful and collaborative problem resolution skills
• Strong and respectful written and verbal communication skills

Responsibilities include:

• Maintain high-quality service by establishing, enforcing, and continuously improving hospital standards
• Serve as an active member of the hospital leadership team
• Oversee the Customer Service Representative (CSR) department, including full ownership and accountability of department performance
• Manage CSR staffing and scheduling to ensure appropriate coverage and workflow support
• Lead employee management processes for the CSR team, including interviewing, hiring, onboarding, training, development, and performance reviews
• Create, implement, and maintain efficient workflows and proven processes within the CSR department
• Act as a liaison between the reception team and the ER, specialty doctors, and medical/support teams
• Coordinate and schedule ER and specialty client appointments, including referral cases, transfers, admits, consults, and follow-up appointments
• Maintain strong working relationships with ER and specialty doctors and their support teams
• Assist with communication and requests from referring veterinarians
• Handle and resolve client concerns and escalations with professionalism and empathy
• Participate in inter-hospital communication training and provide coaching to CSR staff
• Assist with financial oversight related to the front-end operations, including reviewing daily financials, end-of-day processes, and identifying opportunities for efficiency and improvement

We invest in our employee’s happiness and wellbeing! Our benefits package includes paid parental leave, health, dental, vision, & life insurance, matching 401(k), PTO, generous pet care benefits, and much more! Visit our website for more information about our practice: https://avcslc.net/.

We look forward to hearing from you, apply today!